Shipping & Delivery Policy — Aylat Aura
Last updated: [Insert Date]
Thank you for choosing Aylat Aura. We aim to provide you with fast, reliable, and seamless delivery for every order.
1. Shipping Locations
We currently deliver to:
All cities in Morocco
International shipping (coming soon)
2. Processing Time
Orders are processed within 24–48 hours (excluding weekends & holidays).
You will receive a confirmation email once your order is processed.
3. Delivery Time
For Morocco:
Delivery takes 2–5 business days depending on your city.
Remote areas may take slightly longer.
International (Coming Soon):
Estimated delivery: 7–14 business days
Delivery times vary by country.
4. Shipping Fees
Shipping fees vary depending on your location and will be calculated at checkout.
Free shipping may be offered during promotions or for orders above a specific amount.
5. Order Tracking
Once your order is shipped, you will receive:
A tracking number
A link to follow your package in real time
If you need help tracking your order, contact us at:
📧 support@aylataura.com
6. Failed Delivery / Wrong Address
Aylat Aura is not responsible for delays or failed deliveries caused by:
Incorrect or incomplete address
Customer not available at delivery
Courier issues beyond our control
If the package is returned to us due to wrong address or unavailability, reshipping fees may apply.
7. Damaged Packages
If your order arrives damaged:
Take clear photos or videos of the packaging and product
Contact us within 48 hours at support@aylataura.com
We will arrange a replacement or solution as quickly as possible
8. Contact Us
For any shipping or delivery questions, you can reach us at:
📧 support@aylataura.com
📍 Kenitra, Morocco
